Effective Date: 21/05/2023
This Cancellation & Refund Policy (“Policy”) outlines the terms and conditions for cancellations and refunds when you book travel services through our travel booking platform (“Platform”). Please read this Policy carefully to understand our cancellation and refund process. By using our Platform and making a booking, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use the Platform.
1.1 Cancellation Window You may cancel your booking within 24 hours of confirming the booking. The 24-hour cancellation window begins from the time the booking is confirmed and acknowledged by our system.
1.2 Cancellation Process To cancel a booking, please contact our customer support team using the contact information provided on the Platform. You will be required to provide your booking details and any relevant information for cancellation.
1.3 Cancellation Fees Cancellation fees may apply, and the amount of the fee depends on the specific travel service provider’s policies. These fees, if applicable, will be communicated to you at the time of cancellation.
2.1 Refund Eligibility Refunds are subject to the terms and conditions of the respective travel service provider. Once a ticket has been confirmed and issued by the travel service provider, it may be difficult to process a refund since the payment is acknowledged by the provider.
2.2 Refund Timeframe If you cancel your booking within the 24-hour cancellation window, and the travel service provider’s refund policy allows for a refund, we will initiate the refund process as soon as possible. However, the timeframe for processing refunds may vary depending on the travel service provider and the payment method used.
2.3 Refund Processing Refunds will be processed using the same payment method used for the booking. Please note that any fees charged by the payment processor or financial institutions for processing the refund will be deducted from the refund amount.
2.4 Non-Refundable Bookings Some bookings may be non-refundable or have specific refund restrictions imposed by the travel service provider. In such cases, no refund will be provided. It is your responsibility to review the refund policy of the specific travel service provider before making a booking.
3.1 Changes to Bookings If you wish to make changes or modifications to your booking, including but not limited to date changes, name changes, or itinerary changes, please contact our customer support team. Changes to bookings are subject to availability and the terms and conditions of the travel service provider. Additional fees and charges may apply for changes, and you will be responsible for paying any difference in price resulting from the modification.
4.1 Force Majeure Events In the event of unforeseen circumstances or force majeure events, such as natural disasters, political unrest, or other events beyond our control or the control of the travel service provider, refunds and cancellations may be subject to the policies of the respective travel service provider. We will make reasonable efforts to assist you in such situations, but we cannot guarantee refunds or compensation under these circumstances.
If you have any questions, concerns, or requests regarding this Cancellation & Refund Policy or the cancellation and refund process for bookings made through our travel booking platform, please contact our customer support team using the contact information provided on the Platform.
Thank you for reading our Cancellation & Refund Policy. By using our travel booking platform and making a booking, you acknowledge and agree to the cancellation and refund terms outlined in this Policy.